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IT Services

Free services

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FAQ

Q: I have forgotten my password to my ITU account, what do I do? 

A: You can easily change your password for your account. You can change it with or without MitID. In case doing this doesn't work, you can come to us in wing 2C.

 
Q: [GitHub/ WiFi/ etc.] seems to be down, is it just for me? 
 
A: IT is unpredictable, and we are trying our best to fix the issues as soon as they arise. However, sometimes it takes a while to fix, but if you're in doubt if it's a bug on your computer, or a general issue you can always check the IT Status. 


 
Q: What is Multi-Factor Authentication and how do I enable it?
 
A: You can read all about multi-factor authentication and how to set it up here.

Q: The printers doesn't work, what's wrong? 

A: If it is an error in the connection from the web server or your computer, then don't hesitate to contact us. However, there is a physical issue with the printers, e.g. a red light, paper jam, etc., then contact FM instead. 

 

Q: Does ITU provide cloud storage services for my files? 

A: Yes! You can read more on what we can offer you here.

 

 
Q: I'm graduating soon, what will happen with my account? 
 
A: Your ITU account will be closed approximately 30 days after your final exam, but don't worry, you will be notified once this is relevant for you. Read more here.





Contact

 

Map showing IT Helpdesk

Contact

Email:it@itu.dk
IT Department
IT University of Copenhagen
Rued Langgaards Vej 7
DK-2300 Copenhagen S
Wing 2C


Opening hours

Please see here the limited opening hours during the Summer period:
The IT Helpdesk is closed from July 1 - August 12

Monday - Friday   10.00 - 13.00
You will find us in wing 2C

Outside opening hours you can send an email to it@itu.dk