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IT Services

Free services

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FAQ

Q: I have forgotten my password or haven't set a password, what do I do?

A: You can easily change or set your password for your account. You can change it with your existing password or by using Digital Post. Read more and find a guide here.

If you are a new student and you don't have access to Digital Post or have an existing password, please stop by the Helpdesk at 2C.

 
Q: [GitHub/ WiFi/ etc.] seems to be down, is it just for me? 
 
A: If it's a local problem here at ITU, you can stay updated on our progress as we fix it by checking IT Status.


 
Q: What is Multi-Factor Authentication and how do I enable it?
 
A: You can read all about multi-factor authentication and how to set it up here.



Q: The printers doesn't work, what's wrong? 

A: If it is an error in the connection from the web server or your computer, then don't hesitate to contact us. However, if there is a physical issue with the printers, e.g. a red light, paper jam, etc., then contact FM at fm@itu.dk. 

 

Q: Does ITU provide cloud storage services for my files? 

A: Yes! You can read more on what we can offer you here.

 

 
Q: I'm graduating soon, what will happen with my account? 
 
A: You are guaranteed a 183-days access from the day you receive your final grade. Read more here.









Contact

 

Map showing IT Helpdesk

Contact

Email:it@itu.dk
IT Department
IT University of Copenhagen
Rued Langgaards Vej 7
DK-2300 Copenhagen S
Wing 2C


Opening hours

Please see here the limited opening hours during the Summer period:
The IT Helpdesk is closed from July 1 - August 12

Monday - Friday   10.00 - 13.00
You will find us in wing 2C

Outside opening hours you can send an email to it@itu.dk